Refund and Cancellation Policy

We do not accept any cancellations or refund requests. All appointments are final once confirmed. No-shows or late arrivals (over 15 minutes) will be considered forfeited, and no refund will be issued. If you need to reschedule, please contact us in advance—we will do our best to accommodate, but rescheduling is not guaranteed.

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Service Policy

The Key Spa provides in-person massage and spa services only. We do not offer product sales or any form of shipping. All services require prior appointment and are delivered in accordance with our professional standards.

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Terms and Conditions

By using our website or booking any service, you agree to the following:
1. All services are for individuals 18 years or older.
2. Please arrive on time. Clients arriving more than 15 minutes late may lose their appointment without refund.
3. The Key Spa reserves the right to refuse or terminate service for safety, health, or unforeseen circumstances.
4. All services are for relaxation and wellness purposes only and do not constitute medical treatment.

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Privacy Policy

The Key Spa values your privacy. We only collect essential personal information (such as name, phone number, and email) for the purpose of confirming appointments and providing customer support. We do not share your information with third parties or use it for marketing without your consent.

All client data is securely stored. You may contact us to request changes or deletion of your information at any time.

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Legal Business Name

The Key Spa